NOC

Network Operating Centre

NETWORK MONITORING

We help with strategies and evaluate, design, develop and implement the systems for the transportation of businesses.

CONTROL

Creating excellent customer service delivery culture, enhancing technical knowledge, and empowering in decision making and career development.

NETWORK MANAGEMENT

Technical, maintenance, help-desk and customer support services to ensure that the security devices operate reliably and effectively.

SUPPORT

Creating excellent customer service delivery culture, enhancing technical knowledge, and empowering in decision making and business development.

SECURITY

Project from Receiving Letter of Award Phase to Project Hand Over will take 6 weeks.

Predictive, Pre-emptive, Efficient Network Monitoring

Efficient IT infrastructure management is about predictive and pre-emptive management, not knee-jerk, panicked reactions, troubleshooting too late or problem resolution after an event. Our proactive Network Operations Center (NOC) oversees a wide range of technology at varying service levels.

The NOC is a physical place, where administrators can supervise, monitor and maintain a network and all devices connected to it. Usually, an NOC is a secure room with big NASA-like screens that display detailed monitoring information and visual status of a network and associated devices. It is the central venue for troubleshooting, software updates, security patch distribution, router and domain management, and coordination with affiliated networks.

For almost all companies, achieving efficiencies to maximize productivity is a top priority. Comprehensive monitoring services from Comarch enables clients to remain both competitive and agile in the marketplace, thanks to best-in-class support services that are proactive and reactive. NOC provides 24x7x365 unmatched technical support. By handling more than 90% of routine tickets, our NOC shares the labor-intensive responsibility of your business to save costs, allowing you to focus on core projects that have more business value.

FACILITIES & INFRASTRUCTURE

  • Conversation tracking facility for call tracking and abandon call.
  • 365 x 24 x 7 operation with three shifts around a clock.
  • Voice logger system is a tool to record all telephone conversation at the call centre. It is used for service quality and for performance assessment for the staff.
  • Problem Management System

TEAM CAPABILITIES

  • Onsite Support at Customer’s premises
  • Customer Care Executives at Call center
  • Proactive monitoring through Network monitoring system
  • Multi-product technology skills – Application, WAN, LAN, Internet Data Center & DMS
  • Certified staff in CCNA, CCCP (Certified Contact Center Professional), ITIL Practitioner(Service Desk, Incident, Problem Management)
  • More than 3 years experience.

PROBLEM REPORTING

  • Daily/Weekly Problem Report
  • Daily/Weekly Outstanding Report
  • Monthly Report – summary
  • Service Level reports (Service Level Alerts, Breach reports, analysis & trends)

Visit us

Unit C1-3-1, Block C1, Solaris Dutamas, No.1, Jalan Dutamas 1, Hartamas Heights, 50480 Kuala Lumpur, Malaysia.

MSP Systems Sdn Bhd

Call us

Ask one of our helpfully friendly sales support team members with any of your enquiries.

Tel : 603 6205 3800
Fax : 603 6205 3900

Contact us


Drop us a line at our email.


sales@mspsys.com
support@mspsys.com

YOUR TRUSTED MANAGED SERVICE PROVIDER FOR SECURE, OPTIMIZED AND COST EFFICIENT SD-WAN

BOOK YOUR WINDOW TO STRESS FREE DIGITAL INTEGRITY NOW